Now Hiring - Sales Coordinator in Evanston, IL

About the Job:

As the leading Laser Hair Removal provider in Florida, Semper Laser’s goal is to continue to provide service that is affordable and accessible to all customers both locally and around the nation. With over 22 locations in the United States and 4 locations in Colombia, we are a family made up of hardworking, passionate, and dedicated individuals who thrive on collaboration and are motivated by the company’s collective success. Furthermore, we believe the key to success is putting our employees and customers first. As a result of our efforts, our clients not only value our skills, but also the timely, respectful, and compassionate manner with which we exceed their expectations at every touchpoint.

While other companies specialize in laser facials, tattoo removal, and vascular lesion removal, we specialize and focus on only one thing – laser hair removal.

About the Role:

The Sales Coordinator is a vital part of the sales team and is responsible for ensuring the Semper Laser values and standards are consistently applied in all client interactions. He/She will be responsible for converting guests to clients, retaining clients, driving retail sales, and delivering an amazing experience. With a keen eye toward brand integrity and a consistent voice, the incumbent must create a positive work environment and possess confidence in promoting laser hair removal services while providing superlative customer service to help the team reach company goals.

Essential Job Functions:

• Provide outstanding customer service by acknowledging and greeting everyone who enters and leaves our facilities.
• Ensure that the check-in and payment process is handled in accordance with Semper’s policy by processing cash, credit card, and/or credit transactions accurately thus protecting the company’s assets.
• Ensuring client information is accurate and up to date.
• Provide detailed descriptions of treatments, package services, promotional offers, and hours of operation.
• Utilize computers and CRMs with skill and proficiency; document client information in electronic record as directed.
• Meet the daily needs of the operation, such as answering the phone, scheduling services, managing the flow of appointments, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Provide accurate, appropriate, and immediate responses to all requests made by clients, ensuring complete guest satisfaction.
• Maintain a positive attitude and contribute toward a quality work environment.
• Drive client retention through outreach via telephone and email to current clients.
• Maintain Semper Laser’s core customer service values of optimism, gratitude, excellence, consistency, and empathy.
• Participate in company on-site events to market our services to the community.
• Performs other duties as assigned.

Required:

• High School Diploma or equivalent is required.
• A minimum of two (2) years of customer service experience, particularly within the industry.
• Must be highly organized and detail-oriented with a love for talking to people.
• Must be comfortable working in a fast-paced environment where multitasking is necessary.
• Ability to identify and act upon new areas for growth and increase sales.
• Ability to thrive and stay calm, polite, and professional in a high-pressured environment to ensure customer satisfaction.

Physical Requirements:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit or stand and work on a computer for prolonged periods; walk; use hands to grasp, handle, or feel; reach with hands and arms, and lift up to 25 lbs. Must be able to access and navigate each department at the organization’s facilities.

Travel:

This position does not require travel; however, if there is any travel, travel would be primarily local during business hours.

Pay: $16-20/hour with bonus based on performance.

Benefits:

Semper Laser offers a comprehensive benefits package including Health, Dental, Vision Insurance, 401(k), PTO, free laser hair removal.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay
• Commission pay

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)

Language:

• English and Spanish (Preferred)

Work Location: In person